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Shipping Policy

In the event a claim is required, please be advised that the standard resolution timeline is up to 4 weeks.

Shipping

Thank you for visiting and shopping at Loose Grown Diamond. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time:

  •  All orders are dispatched within 3-7 business days.
  •  Orders are not shipped or delivered on weekends or on holidays.
  •  If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If we expect a significant delay in the shipment of your order, we will contact you via email or telephone to inform you.
  • We do not ship to PO boxes.

Shipping rates & delivery estimates:

Please note that all of our shipments are insured and will be delivered by one of our delivery partners; FedEx, UPS, Aramex, or USPS.

Shipment method

Estimated dispatch time

Shipment cost

Free Shipping

3-7 business days

Free

Express Shipping

2-5 business days

$120
  • Once it dispatched You will get the delivery within 5-8 business days. (Ring & Fine Jewelry crafting time does not include in this timeframe.
  • Orders up to $500 will incur a shipping fee of $35 USD.

Shipment confirmation & Order tracking:

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours. If you want to check on your order status simply click here.

Customs, Duties, and Taxes

If you are from the United States you don’t need to pay any customs duties/fees.

Loose Grown Diamond is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Lost/Stolen

Loose Grown Diamond takes every precaution to ensure that your order arrives safely. Your order is fully insured during transit, and we require a signature for all packages. If its get lost you will get full refund.

Insurance and Claim

Insurance and Claim

  • If your shipment status shows as “Delivered” but you have not received the package, please contact us within 24 hours. Claims submitted after this period will be void of coverage, and we will be unable to assist further.)
  • Once a package has been dispatched, any changes made to the delivery address, including redirection to a FedEx location, will void the shipping insurance and coverage. We strongly advise against altering the delivery destination after dispatch.
  • If you have opted to pick up your package from a FedEx location, please note that the insurance coverage is valid for only 24 hours from the time of arrival. After this window, the claim will be void of coverage, and we will not be able to initiate any claim process.
  • If your package is received in a tampered or damaged condition, please do not accept the delivery and immediately inform the courier. Accepting such a package may void your coverage for any future claims.
  • In the event a claim is required, please be advised that the standard resolution timeline is up to 4 weeks. We appreciate your patience during this process. Kindly note that no refunds or reshipments can be issued while the claim is under review. If the claim is approved, we will gladly offer either a replacement shipment or a full refund, as per your preference.
  • Loose Grown Diamond holds no liability for any shipments that experience customs clearance delays exceeding 48 hours may be subject to return at the customer’s expense and will be void of coverage.

Shipping FAQ's

Yes, we do ship WORLDWIDE.

Free Shipping:

  • Loose Diamonds: Orders typically deliver within 2 weeks.
  • Engagement Rings / Fine Jewelry: Orders typically deliver within 3-4 weeks.
    (Orders up to $500 will incur a $35 USD shipping fee.)

Express Shipping ($120):

  • Loose Diamonds: Orders typically deliver within 1 week.
  • Engagement Rings / Fine Jewelry: Orders typically deliver within 2–3 weeks.
    (Orders up to $500 will incur a $35 USD shipping fee.)

If you need your order to ship or arrive by a specific date or be held at the nearest FedEx location, please enter the details in the “Order Notes” section at checkout, or email us at  support@shingalainfotech.com with your order number. We’ll do our best to accommodate your request or contact you with the best possible option.

Note: We do not ship on weekends & holidays.

PS: We do not ship to PO boxes.

Yes, Please email us on support@shingalainfotech.com – We will try our best to make it as fast as we can.

In the box, you will receive Diamond/Ring, Hard Copy of IGI/GIA certificate. Note: Diamonds below 1 carat or cart total below $2,500 – hard copy of IGI/GIA certificate will ship individually.

Yes. All of our shipments are 100% insured.

For all the orders below $2,500 cart total – The diamond certificate shipped with individual shipment via USPS/UPS/FedEx/Aramex. – This is applicable to orders outside the USA.

Once it dispatched You will get the delivery within 5-8 business days. (Ring & Fine Jewelry crafting time does not include in this timeframe.)

Crafting side stones in pear, marquise, or oval shapes requires 3 to 4 days, whereas other shapes can extend the ring/jewelry crafting time to 2 to 3 weeks, and the jewelry crafting time will be extra.

You can obtain the status of your current orders on the “Orders” under “My Account” page.
Once dispatched you should be able to track your order on the shipping company’s website using the tracking number we have given you.

If you are from the United States you don’t need to pay any customs duties/fees.
Other countries customers have to pay the duties and taxes. Once the package arrives in your country, the courier will contact you to collect any taxes or duties. We don’t have any exact figure of how much duty as it depends on the state/country government. Please check your government website for the same.

PS: Please be aware that we cannot guarantee making lower invoice.

Yes, you need to pay the customs duties/tax (We don’t charge the tax) as per your country’s import rules which would be payable directly to the shipping company, If you are from Europe, Please note that you might need to pay the broker fees.

PS: Please be aware that we cannot guarantee making lower invoice.

Email us on support@shingalainfotech.com OR Contact customer service at +1 646-288-0810 Monday to Friday from 9:00 AM to 5:00 PM Eastern, and they would gladly help you track the package for you.

Oftentimes we can set up a hold for pickup at an approved local FedEx location. Reach out to a support representative in chat or email support@shingalainfotech.com for help setting it up.

With effect from July 1, 2020 the US-Mexico-Canada (USMCA) Trade Agreement exempted duties on Engagement Ring & Jewellery made/assembled in the USA. There will be no duties for jewellery that is made in the USA.

Absolutely! You can have the package shipped to a FedEx Ship Center or Ship to be Held for Pickup, where it can be held for up to 2 Business days. In case of Pick Up, please email us at support@shingalainfotech.com with the nearest FedEx Pickup location.
Please note that once the shipment has been dispatched, we are unable to reroute the package. FedEx will attempt delivery a maximum of three times. If the package is returned to us, we will reship it to you, but an additional fee of $50 will apply.

LGD takes every precaution to ensure that your order arrives safely. Your order is fully insured during transit, and we require a signature for all packages. If its get lost you will get full refund.

In such a scenario, we will be claiming the shipment, and once found, a new diamond/product will be shipped back to you within 4 to 6 weeks. You must be patient and cooperate with us to achieve the best results.

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